To order copies of your pictures, please click on "Order photos now online" on the main page. On the following page you will see a
quick guide to ordering photos.
You can send us your photos by clicking on "Upload & order the pictures". First choose a size.
You can choose between "original" and "classic". For this press the relevant button. Then a JavaScript opens. Now you can send us your photos. There are 3 sub-areas in the window that opens. In the upper left area is a folder tree from which you can browse your computer system for the folder that contains your pictures that you wish to select. The photos then appear on the right-hand side. You can now drag & drop them into the lower area. You will be given additional information on the individual photos, e.g. notification of the quality (red, amber and green arrow); quality is graded from poor average and excellent.
After you have selected all the pictures you want, please click on "Add to shopping basket". Now the order form appears. You can return to the upload menu by clicking on "Add image". If you have finished making your selection and want to order the photos, please click on "Order".
If you are not already logged on then the following menu will ask you to do so. If you are using the ALDI Photo Service for the first time you are asked to register at no cost. Then you select your preferred payment method and click on "Upload & order".
You can also order copies of your photos using the "ALDI Photo Service" software which is available for download here (currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Print Service). The first screen will display two areas (Photos & Posters/Gifts). Please select the "Photos & Posters" section and then click on "Order photos".
There are 3 sub-areas in the window that opens. In the upper left area is a folder tree from which you can browse your computer system for the folder that contains your pictures that you wish to select. If you have prepared the photos they will appear in the bottom left area. You can now drag & drop them to the right-hand side. You will receive additional information on the individual photos, e.g. notification of the quality, which is graded in five sections (red, orange, amber and 2 green arrows); quality is graded from poor to good. You can also edit, duplicate and delete the photos here. You can edit the photos by double-clicking on the relevant photo in the right-hand area. When you have edited the photos as required, you need to select a format and a frame. Press the "Help" button (top right) if you require additional instructions on creating copies of photos.
When you are satisfied with the result, click on "To order". You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using the ALDI Photo Service for the first time you are asked to log in.
You can send us your photos by clicking on "Upload & order the pictures". First choose a size.
You can choose between "original" and "classic". For this press the relevant button. Then a JavaScript opens. Now you can send us your photos. There are 3 sub-areas in the window that opens. In the upper left area is a folder tree from which you can browse your computer system for the folder that contains your pictures that you wish to select. The photos then appear on the right-hand side. You can now drag & drop them into the lower area. You will be given additional information on the individual photos, e.g. notification of the quality (red, amber and green arrow); quality is graded from poor average and excellent.
After you have selected all the pictures you want, please click on "Add to shopping basket". Now the order form appears. You can return to the upload menu by clicking on "Add image". If you have finished making your selection and want to order the photos, please click on "Order".
If you are not already logged on then the following menu will ask you to do so. If you are using the ALDI Photo Service for the first time you are asked to register at no cost. Then you select your preferred payment method and click on "Upload & order".
You can also order copies of your photos using the "ALDI Photo Service" software which is available for download here (currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Print Service). The first screen will display two areas (Photos & Posters/Gifts). Please select the "Photos & Posters" section and then click on "Order photos".
There are 3 sub-areas in the window that opens. In the upper left area is a folder tree from which you can browse your computer system for the folder that contains your pictures that you wish to select. If you have prepared the photos they will appear in the bottom left area. You can now drag & drop them to the right-hand side. You will receive additional information on the individual photos, e.g. notification of the quality, which is graded in five sections (red, orange, amber and 2 green arrows); quality is graded from poor to good. You can also edit, duplicate and delete the photos here. You can edit the photos by double-clicking on the relevant photo in the right-hand area. When you have edited the photos as required, you need to select a format and a frame. Press the "Help" button (top right) if you require additional instructions on creating copies of photos.
When you are satisfied with the result, click on "To order". You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using the ALDI Photo Service for the first time you are asked to log in.
To create your very own personal photo album you need the free "ALDI Photo Book" software which is available for download here
(currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Photo Book). The initial screen will display three areas. There is one where you can select the cover of the album. Please select a heading, e.g. "Hard cover".
Then the "Photo Album Wizard" opens. This explains how to proceed step by step.
Please follow the on-screen instructions starting with selecting the binding (hard cover / spiral binding / wire binding). After making your selection you can start to design your photo album. The Photo Album Wizard will guide you through the individual steps and show you when information is missing (e.g. if the album does not contain enough photos).
The Photo Album Wizard will lead you through the process. Press the "Help" button (top right) if you require additional instructions on creating photo albums.
You can preview the finished photo album before ordering it. When you are satisfied with the result, click on "To order". You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using "ALDI Photo Book" for the first time you will be asked to log in.
After downloading the software and installing it on your computer, please open the program (ALDI Photo Book). The initial screen will display three areas. There is one where you can select the cover of the album. Please select a heading, e.g. "Hard cover".
Then the "Photo Album Wizard" opens. This explains how to proceed step by step.
Please follow the on-screen instructions starting with selecting the binding (hard cover / spiral binding / wire binding). After making your selection you can start to design your photo album. The Photo Album Wizard will guide you through the individual steps and show you when information is missing (e.g. if the album does not contain enough photos).
The Photo Album Wizard will lead you through the process. Press the "Help" button (top right) if you require additional instructions on creating photo albums.
You can preview the finished photo album before ordering it. When you are satisfied with the result, click on "To order". You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using "ALDI Photo Book" for the first time you will be asked to log in.
To create your very own personal photo canvas please click on "Canvas" on the main page. On the next page choose a canvas size
by pressing "Order canvas".
Click on 'Browse' to select the image to be printed onto the product. Select the quantity you wish to order and any further order options that might be available for your product. Then click on 'Upload and order'.
You can then add text to your canvas. When you have finished press "Order". The order form will then be displayed and if you are satisfied with your selection you can press "Order". If you are using the ALDI Photo Service for the first time you will be asked to log in.
To order a canvas of your photos you can also use the free "ALDI Photo Service" software which is available for download here (currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Photo Service). The initial screen will display two areas (Photos & Posters/Gifts). Please select the "Gifts" section and then "Canvas prints" from the top three tabs.
The Photo Canvas Wizard will then open and ask you to enter the size of the canvas. You can select sizes from 20x30cm to 30x80cm.
There are 3 sub-areas in the window that opens. In the upper left area is a folder tree from which you can select your folder with the pictures you require. If you have prepared the photos they will appear in the bottom left area. You can now drag & drop them to the right-hand side.
Now you can select the format of the canvas (portrait or landscape). Press the "Help" button (top right) if you require additional instructions on creating canvases.
To order the finished canvas, click on "Order". You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using the ALDI Photo Service for the first time you will be asked to log in.
Click on 'Browse' to select the image to be printed onto the product. Select the quantity you wish to order and any further order options that might be available for your product. Then click on 'Upload and order'.
You can then add text to your canvas. When you have finished press "Order". The order form will then be displayed and if you are satisfied with your selection you can press "Order". If you are using the ALDI Photo Service for the first time you will be asked to log in.
To order a canvas of your photos you can also use the free "ALDI Photo Service" software which is available for download here (currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Photo Service). The initial screen will display two areas (Photos & Posters/Gifts). Please select the "Gifts" section and then "Canvas prints" from the top three tabs.
The Photo Canvas Wizard will then open and ask you to enter the size of the canvas. You can select sizes from 20x30cm to 30x80cm.
There are 3 sub-areas in the window that opens. In the upper left area is a folder tree from which you can select your folder with the pictures you require. If you have prepared the photos they will appear in the bottom left area. You can now drag & drop them to the right-hand side.
Now you can select the format of the canvas (portrait or landscape). Press the "Help" button (top right) if you require additional instructions on creating canvases.
To order the finished canvas, click on "Order". You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using the ALDI Photo Service for the first time you will be asked to log in.
To create your own personal photo calendar please click on the "Calendars" section on the main page. On the following page, you will see a
quick guide to ordering calendars.
Choose a calendar and confirm by pressing "Order".
To select your photos click the "Browse" button and select one photo for each page.
When you have selected 13 photos, click "Upload".
Now you can assign the photos to the pages. If you are satisfied with your selection, confirm by pressing "Add to shopping basket". The order confirmation will then open. If you are satisfied with your choice please click "Order". If you are not yet a customer of our Online Photo Serve, please go to "Register now" and enter your personal details and contact information. This will then complete your order.
To order a calendar with your photos you can use the free "ALDI Photo Service" software which is available for download here (currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Photo Service). The initial screen will display two areas (Photos & Posters/Gifts). Please select the "Gifts" section and then "Calendars" from the top three tabs.
Select a format for your calendar.
You will then be presented with 13 upload fields for your calendar (one photo for each month and a cover photo). In each case click "Browse" and then select one image for your calendar.
You can then organise and label your photos, define a background colour and layout. and much more besides. The Calendar Wizard will guide you through the individual steps and tell you about any decisions which still need to be made.
When your calendar is complete, press the "Order" button.
You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using the "ALDI Photo Service" for the first time you will be asked to log in.
Choose a calendar and confirm by pressing "Order".
To select your photos click the "Browse" button and select one photo for each page.
When you have selected 13 photos, click "Upload".
Now you can assign the photos to the pages. If you are satisfied with your selection, confirm by pressing "Add to shopping basket". The order confirmation will then open. If you are satisfied with your choice please click "Order". If you are not yet a customer of our Online Photo Serve, please go to "Register now" and enter your personal details and contact information. This will then complete your order.
To order a calendar with your photos you can use the free "ALDI Photo Service" software which is available for download here (currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Photo Service). The initial screen will display two areas (Photos & Posters/Gifts). Please select the "Gifts" section and then "Calendars" from the top three tabs.
Select a format for your calendar.
You will then be presented with 13 upload fields for your calendar (one photo for each month and a cover photo). In each case click "Browse" and then select one image for your calendar.
You can then organise and label your photos, define a background colour and layout. and much more besides. The Calendar Wizard will guide you through the individual steps and tell you about any decisions which still need to be made.
When your calendar is complete, press the "Order" button.
You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using the "ALDI Photo Service" for the first time you will be asked to log in.
To order posters of your pictures, please click on "Order direct online" on the main page. On the following page you will see a quick
guide to ordering photos. To create your every own personal poster, please click on "Posters and canvas" in the top menu bar. On the
next page choose a poster by pressing "Order poster".
On the following page you can send us your pictures. There are 3 sub-areas in the script that opens. In the upper left area is a folder tree from which you can select your folder with the pictures you require. The photos will then appear on the right-hand side. You can now drag & drop them into the lower area. You will be given additional information on the individual photos, e.g. notification of the quality (red, amber and green arrow); quality is graded from poor to good.
After you have selected all the pictures you want, press "Add to shopping basket". Now the order form will appear. You can return to the upload menu by pressing "Add images". If you have finished making your selection and want to order your photos, please click on "Order".
If you are not already registered for our service, the following menu will ask you to do so. If you are using our ALDI Photo Service for the first time you will be asked to register at no cost.
You can also order copies of your photos using the "ALDI Photo Service" software which is available for download here (currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Print Service). The initial screen will display two areas (Photos & Posters/Gifts). Please select the "Photos & Posters" section and then click on "Order photos".
There are 3 sub-areas in the window that opens. In the upper left area is a folder tree from which you can browse your computer system for the folder that contains your pictures that you wish to select. If you have prepared the photos they will appear in the bottom left area. You can now drag & drop them to the right-hand side. You will receive additional information on the individual photos, e.g. notification of the quality, which is graded in five sections (red, orange, amber and 2 green arrows); quality is graded from poor to good. You can also edit, duplicate and delete the photos here. You can edit the photos by double-clicking on the relevant photo in the right-hand area. When you have edited the photos as required, you need to select a format and a frame. Press the "Help" button (top right) if you require additional instructions on creating copies of photos.
When you are satisfied with the result, click on "To order". You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using the ALDI Photo Service for the first time you will be asked to log in.
On the following page you can send us your pictures. There are 3 sub-areas in the script that opens. In the upper left area is a folder tree from which you can select your folder with the pictures you require. The photos will then appear on the right-hand side. You can now drag & drop them into the lower area. You will be given additional information on the individual photos, e.g. notification of the quality (red, amber and green arrow); quality is graded from poor to good.
After you have selected all the pictures you want, press "Add to shopping basket". Now the order form will appear. You can return to the upload menu by pressing "Add images". If you have finished making your selection and want to order your photos, please click on "Order".
If you are not already registered for our service, the following menu will ask you to do so. If you are using our ALDI Photo Service for the first time you will be asked to register at no cost.
You can also order copies of your photos using the "ALDI Photo Service" software which is available for download here (currently only available for Windows systems).
After downloading the software and installing it on your computer, please open the program (ALDI Print Service). The initial screen will display two areas (Photos & Posters/Gifts). Please select the "Photos & Posters" section and then click on "Order photos".
There are 3 sub-areas in the window that opens. In the upper left area is a folder tree from which you can browse your computer system for the folder that contains your pictures that you wish to select. If you have prepared the photos they will appear in the bottom left area. You can now drag & drop them to the right-hand side. You will receive additional information on the individual photos, e.g. notification of the quality, which is graded in five sections (red, orange, amber and 2 green arrows); quality is graded from poor to good. You can also edit, duplicate and delete the photos here. You can edit the photos by double-clicking on the relevant photo in the right-hand area. When you have edited the photos as required, you need to select a format and a frame. Press the "Help" button (top right) if you require additional instructions on creating copies of photos.
When you are satisfied with the result, click on "To order". You will then be routed automatically to your shopping basket. You will then be guided through the order process step by step. If you are using the ALDI Photo Service for the first time you will be asked to log in.
What is the difference between the 'Original' and 'Classic' format?
Original
You can choose to print on paper which has the same aspect ratio of 3:4 as your camera's screen but this means you will not be printing on the standard paper sizes you are used to: 10x15 becomes 10x13 etc.
Classic
Choose the standard paper size format if you would like your image to fit into an ordinary photo frame, however the image will be cropped (cut) to fit this size and you may lose some of your image. You will find the same process is true no matter who develops yours photos.
Can I also send my photos on a CD?
Yes, that's possible using the ALDI Photo Manager. Please only send us CDs that you have compiled using ALDI software. We regret that we cannot process CDs that have been compiled using other programs.
Download the ALDI Photo Manager free from www.ALDIphotos.co.uk and install it on your PC. ALDI Photo Manager also includes order software that you can use to order photos online or on a CD. Compile your order after registering and burn it onto a CD. Send the burnt CD in a postage paid envelope to:
ALDI Photo Service
POBOX3278
Warwick
CV34 6YJ
Why do I get such an "unusual" format like 10,2 x 13,5 cm?
Digital photos are usually made in standard computer format (e.g. 1024 x 768 pixels). This means that the classic height-width ratio of 2:3 is possible without loss of image. In order to avoid this loss of image, all of the file information is printed in all laboratories in the original height-width ratio 3:4. If nevertheless you want the popular standard format (e.g. 4" x 6") you have to decide yourself the exact part of your photo that you want to have printed. The red rectangle shows you which part of the image will be able to be seen on your photo.
To do so you should proceed as follows:
- In the software "ALDI Online Service" the option "image extract 2:3" must be activated. This function allows you to zoom in closer to a photo if required.
- If you are working without software you can activate this selection during your order using the symbol with the scissors.
Payment/Upload Screen does not open.
Our website requires the JAVA application to be installed and enabled on your Internet web browser. Please ensure you have installed this application so you will be able to successfully upload images and enter your payment details.
The latest JAVA application can be installed from this weblink:
http://www.java.com/en/
Once you have installed this please restart your computer system and try again.
Over projection
When sending photos to print please be aware that your photo will be enlarged by about 3% before being cropped back to size. This is in order to avoid having any white area around the photo. Please keep this in mind when adding any signatures, text in margins or making tight cropped amendments to your photos.
Required bleed area is approx. 1.5% for photos and approx. 3% for posters.
So for important images or text fragments you should leave around 0.4" space between the edge and the picture or text.
Why are there white edges on my prints?
Photos that you order via the ALDI Online Service without using the "cut out" option are adjusted to match the paper format in accordance with the height-width ratio of the original file (3:4 or 2:3 depending on the camera used). Then the shorter side of your photo corresponds to the nominal width of the coloured paper (9cm corresponds to 8.9cm, 10cm equals 10.2cm and 13cm equals 12.7cm). This means that there are no white edges. However if you edit your photos so that the height-width ratio of the files is greater than 9:16, the file will be adapted for reasons of production technology so that white edges will appear above and below.
Which resolutions are recommended so that digital images are of optimum quality?
For good quality photo prints the following resolutions (digital camera) are required approximately:
Format 9 x 13 cm (approx 3.5" x 5.1") approx. 1 mega pixel
Format 10 x 15 cm (approx 4" x 6.0") approx. 2 mega pixel
Format 13 x 18 cm (approx 5.1" x 7.0") approx. 2 mega pixel
Format 20 x 30 cm (approx 8" x 11.8") approx. 2 mega pixel
Format 30 x 40-45 cm (approx. 12" x 18") approx. 3 mega pixel
Format 50 x 70-75 cm (approx 20" x 30") approx. 5 mega pixel
A resolution of 300dpi is enough to achieve the best photo quality. Digital files from scanners must be created with 300dpi. When saving photos it is best to use the easily compressed JPEG format.
Please only use JPEG graphics with RGB colours (usually set as standard)
Do not save image files using the "progressive" option or in several phases.
Can I print panoramic copies?
It is possible to print in panoramic format however, as the maximum length of a print is limited to the lengths of our standard print sizes, in reality printing in panorama format means reducing the height of the image significantly in order to fit the print area.
Why do photo images have different file sizes?
The file size of the photos depends on the resolution setting of your camera. Different pixel values are possible depending on the digital camera used. If using a 1 mega pixel camera, photo format will be around 1024 x 768. That's considerably smaller than with 4 or 5 mega pixel cameras where the resolution is approx. 2240 x 1680 and nearly twice as much data can be generated per photo. This means that the time it takes to upload the photos can be different because photos with lower resolutions have less data and can therefore be sent more quickly. The following applies in all cases: the higher the resolution, the better the picture quality.
What size will my photo be?
When you place your order you will have different options for the photo format.
With the "Classic" option you will receive the complete files in specified height-width ratio within the following boundaries:
Format approx. 9 x 13 cm (approx 3.5" x 5.1")
Format approx. 10 x 15 cm (approx 4" x 6.0")
Format approx. 13 x 18 cm (approx 5.1" x 7.0")
Format approx. 20 x 30 cm (approx 8" x 11.8")
Format approx. 30 x 40-45 cm (approx. 12" x 18")
Format approx. 50 x 70-75 cm (approx 20" x 30")
The software also offers you the opportunity to choose between two height-width ratios and so to determine the display window of the photo that you want to have printed.
Choose the options "Display window 2:3" (photo in height-width ratio of 2:3, so e.g. 4" x 6") or "display window 3:4" (photo in digital form in height-width ratio 3:4, e.g. 3.75" x 5").
If you don't select any options here you will still receive photos without loss of picture in this height-width ratio, i.e. 9 x 12cm, 3.75" x 5" or 5.1" x 6.7", for digital cameras with a recording chip with a height-width ratio of 3:4.
Why are my photo prints smaller than what I originally ordered?
Digital photos are usually made in standard computer format (e.g. 1024 x 768 pixels). This means that the classic height-width ratio of 2:3 is possible without loss of image. In order to avoid this loss of image, all of the file information is printed in all laboratories in the original height-width ratio 3:4. If nevertheless you want the popular standard format (4" x 6") you have to decide yourself the exact part of your photo that you want to have printed. The red rectangle shows you which part of the image will be able to be seen on your photo.
To do so you should proceed as follows:
- When using the ALDI Photo service software, the option "image extract 2:3" must be activated. This function allows you to zoom in closer to a photo if required.
- If you are working without software you can activate this selection during your order using the symbol with the scissors.
Can you print a digital photo as a poster?
We print your posters in the following formats:
- Format 30 x 40-45 cm (approx. 12" x 18")
- Format 50 x 70-75 cm (approx 20" x 30")
Original
You can choose to print on paper which has the same aspect ratio of 3:4 as your camera's screen but this means you will not be printing on the standard paper sizes you are used to: 10x15 becomes 10x13 etc.
Classic
Choose the standard paper size format if you would like your image to fit into an ordinary photo frame, however the image will be cropped (cut) to fit this size and you may lose some of your image. You will find the same process is true no matter who develops yours photos.
Can I also send my photos on a CD?
Yes, that's possible using the ALDI Photo Manager. Please only send us CDs that you have compiled using ALDI software. We regret that we cannot process CDs that have been compiled using other programs.
Download the ALDI Photo Manager free from www.ALDIphotos.co.uk and install it on your PC. ALDI Photo Manager also includes order software that you can use to order photos online or on a CD. Compile your order after registering and burn it onto a CD. Send the burnt CD in a postage paid envelope to:
ALDI Photo Service
POBOX3278
Warwick
CV34 6YJ
Why do I get such an "unusual" format like 10,2 x 13,5 cm?
Digital photos are usually made in standard computer format (e.g. 1024 x 768 pixels). This means that the classic height-width ratio of 2:3 is possible without loss of image. In order to avoid this loss of image, all of the file information is printed in all laboratories in the original height-width ratio 3:4. If nevertheless you want the popular standard format (e.g. 4" x 6") you have to decide yourself the exact part of your photo that you want to have printed. The red rectangle shows you which part of the image will be able to be seen on your photo.
To do so you should proceed as follows:
- In the software "ALDI Online Service" the option "image extract 2:3" must be activated. This function allows you to zoom in closer to a photo if required.
- If you are working without software you can activate this selection during your order using the symbol with the scissors.
Payment/Upload Screen does not open.
Our website requires the JAVA application to be installed and enabled on your Internet web browser. Please ensure you have installed this application so you will be able to successfully upload images and enter your payment details.
The latest JAVA application can be installed from this weblink:
http://www.java.com/en/
Once you have installed this please restart your computer system and try again.
Over projection
When sending photos to print please be aware that your photo will be enlarged by about 3% before being cropped back to size. This is in order to avoid having any white area around the photo. Please keep this in mind when adding any signatures, text in margins or making tight cropped amendments to your photos.
Required bleed area is approx. 1.5% for photos and approx. 3% for posters.
So for important images or text fragments you should leave around 0.4" space between the edge and the picture or text.
Why are there white edges on my prints?
Photos that you order via the ALDI Online Service without using the "cut out" option are adjusted to match the paper format in accordance with the height-width ratio of the original file (3:4 or 2:3 depending on the camera used). Then the shorter side of your photo corresponds to the nominal width of the coloured paper (9cm corresponds to 8.9cm, 10cm equals 10.2cm and 13cm equals 12.7cm). This means that there are no white edges. However if you edit your photos so that the height-width ratio of the files is greater than 9:16, the file will be adapted for reasons of production technology so that white edges will appear above and below.
Which resolutions are recommended so that digital images are of optimum quality?
For good quality photo prints the following resolutions (digital camera) are required approximately:
Format 9 x 13 cm (approx 3.5" x 5.1") approx. 1 mega pixel
Format 10 x 15 cm (approx 4" x 6.0") approx. 2 mega pixel
Format 13 x 18 cm (approx 5.1" x 7.0") approx. 2 mega pixel
Format 20 x 30 cm (approx 8" x 11.8") approx. 2 mega pixel
Format 30 x 40-45 cm (approx. 12" x 18") approx. 3 mega pixel
Format 50 x 70-75 cm (approx 20" x 30") approx. 5 mega pixel
A resolution of 300dpi is enough to achieve the best photo quality. Digital files from scanners must be created with 300dpi. When saving photos it is best to use the easily compressed JPEG format.
Please only use JPEG graphics with RGB colours (usually set as standard)
Do not save image files using the "progressive" option or in several phases.
Can I print panoramic copies?
It is possible to print in panoramic format however, as the maximum length of a print is limited to the lengths of our standard print sizes, in reality printing in panorama format means reducing the height of the image significantly in order to fit the print area.
Why do photo images have different file sizes?
The file size of the photos depends on the resolution setting of your camera. Different pixel values are possible depending on the digital camera used. If using a 1 mega pixel camera, photo format will be around 1024 x 768. That's considerably smaller than with 4 or 5 mega pixel cameras where the resolution is approx. 2240 x 1680 and nearly twice as much data can be generated per photo. This means that the time it takes to upload the photos can be different because photos with lower resolutions have less data and can therefore be sent more quickly. The following applies in all cases: the higher the resolution, the better the picture quality.
What size will my photo be?
When you place your order you will have different options for the photo format.
With the "Classic" option you will receive the complete files in specified height-width ratio within the following boundaries:
Format approx. 9 x 13 cm (approx 3.5" x 5.1")
Format approx. 10 x 15 cm (approx 4" x 6.0")
Format approx. 13 x 18 cm (approx 5.1" x 7.0")
Format approx. 20 x 30 cm (approx 8" x 11.8")
Format approx. 30 x 40-45 cm (approx. 12" x 18")
Format approx. 50 x 70-75 cm (approx 20" x 30")
The software also offers you the opportunity to choose between two height-width ratios and so to determine the display window of the photo that you want to have printed.
Choose the options "Display window 2:3" (photo in height-width ratio of 2:3, so e.g. 4" x 6") or "display window 3:4" (photo in digital form in height-width ratio 3:4, e.g. 3.75" x 5").
If you don't select any options here you will still receive photos without loss of picture in this height-width ratio, i.e. 9 x 12cm, 3.75" x 5" or 5.1" x 6.7", for digital cameras with a recording chip with a height-width ratio of 3:4.
Why are my photo prints smaller than what I originally ordered?
Digital photos are usually made in standard computer format (e.g. 1024 x 768 pixels). This means that the classic height-width ratio of 2:3 is possible without loss of image. In order to avoid this loss of image, all of the file information is printed in all laboratories in the original height-width ratio 3:4. If nevertheless you want the popular standard format (4" x 6") you have to decide yourself the exact part of your photo that you want to have printed. The red rectangle shows you which part of the image will be able to be seen on your photo.
To do so you should proceed as follows:
- When using the ALDI Photo service software, the option "image extract 2:3" must be activated. This function allows you to zoom in closer to a photo if required.
- If you are working without software you can activate this selection during your order using the symbol with the scissors.
Can you print a digital photo as a poster?
We print your posters in the following formats:
- Format 30 x 40-45 cm (approx. 12" x 18")
- Format 50 x 70-75 cm (approx 20" x 30")
Can I insert text?
Yes, you can add any text to your photos. You will find additional details in the Help section of the ALDI software.
Can I change the size and position of the photos?
Yes, this is possible. There are several buttons in the right-hand toolbar of the "ALDI Photo Service" software for editing your photos.
Can I also insert graphics?
Of course you can also add your own graphics. We are also working on some graphic designs which we will be able to offer you.
Yes, you can add any text to your photos. You will find additional details in the Help section of the ALDI software.
Can I change the size and position of the photos?
Yes, this is possible. There are several buttons in the right-hand toolbar of the "ALDI Photo Service" software for editing your photos.
Can I also insert graphics?
Of course you can also add your own graphics. We are also working on some graphic designs which we will be able to offer you.
Can I select the month for the calendar to start or does it always start in January!?
You can choose which month you wish the calendar to start. If, for example, you want your calendar to start on 1 June 2009 it will end on 31 May 2010.
How many photos can I insert on one calendar page?
You can insert one photo on each page of the calendar.
Can I highlight particular information in the calendar (birthdays, school holidays, etc.)?
Unfortunately it is not possible to highlight certain dates or school holidays, for example, for technical reasons.
You can choose which month you wish the calendar to start. If, for example, you want your calendar to start on 1 June 2009 it will end on 31 May 2010.
How many photos can I insert on one calendar page?
You can insert one photo on each page of the calendar.
Can I highlight particular information in the calendar (birthdays, school holidays, etc.)?
Unfortunately it is not possible to highlight certain dates or school holidays, for example, for technical reasons.
Will my photo canvas fade if exposed to direct sunlight?
No! After being printed your photo canvas is given a special UV protective coating so that it will give you many years of pleasure.
How do I fix the photo canvas to the wall?
Your photo canvas is mounted on a strong wooden frame which can be nailed to the wall. Die Tassen sind Spülmaschinen und Mikrowellen geeignet, jedoch empfehlen wir die Tassen mit der Hand zu waschen, damit die Farben des Druckes lange glänzend bleiben.
No! After being printed your photo canvas is given a special UV protective coating so that it will give you many years of pleasure.
How do I fix the photo canvas to the wall?
Your photo canvas is mounted on a strong wooden frame which can be nailed to the wall. Die Tassen sind Spülmaschinen und Mikrowellen geeignet, jedoch empfehlen wir die Tassen mit der Hand zu waschen, damit die Farben des Druckes lange glänzend bleiben.
The installation of the ALDI Photo Manager provides you with perfect convenience:
It includes an ordering program to easily order prints online from your computer, an intelligent database to perfectly and
simply organise your photos, and a help wizard to navigate between individual functions with a single click. Naturally you can
use each feature individually or uninstall it.
3. General Questions
You can change your address by visiting the ALDI Photo Service website and logging into the 'My Account' section. Please enter
your shipping address for your order in the entry field.
Your items may take up to 5 business days to be processed and a further 5 business days for them to be dispatched to you.
It is not possible to cancel any orders as this is an instant automatic process in which your uploaded images are passed
straight through to the printing lab..
If your order went through successfully, you will have been sent an order confirmation e-mail within 24 hours to the e-mail address
provided when you first registered on our ALDI Photo Service software or website. If you have not received any order confirmation
please call us on the number displayed below so we can check our system.
Your free 20 prints voucher code will be e-mailed to you after your have first registered on our ALDI Photo Service website.
This code will need to be entered once you have reached the 'shopping basket' stage on our website, this discount will be applied
to any print orders made.
You can either pay with credit card, debit card or PayPal. When you place the order you can select how you want to pay under
"Payment Methods". If you decide to pay by PayPal a popup window will appear for you to enter your PayPal customer data.
When you order you pay a fixed amount for delivery depending on the products ordered.
We do not offer price discounts, even for larger orders or for business customers. We already offer our customers great prices
whether they order 5 or 500 prints.
This option is possible when using the ALDI Photo Manager. Please only send us CDs that you have compiled using the ALDI
software. We regret that we cannot process CDs that have been compiled using other programs.
Download the ALDI Photo Manager free from www.ALDIphotos.co.uk and install it on your PC. ALDI Photo Manager also includes order software that you can use to order photos online or on a CD. Compile your order after registering and burn it onto a CD.
Send the CD in a postage paid envelope to:
ALDI Photo Service
PO BOX 3278
Warwick
CV34 6YJ
Download the ALDI Photo Manager free from www.ALDIphotos.co.uk and install it on your PC. ALDI Photo Manager also includes order software that you can use to order photos online or on a CD. Compile your order after registering and burn it onto a CD.
Send the CD in a postage paid envelope to:
ALDI Photo Service
PO BOX 3278
Warwick
CV34 6YJ
No, you can only place orders which are of the same item type. E.g. you will be unable to order a Photobook alongside a
Calendar. These need to be placed as separate orders as the postage prices will vary.
Please check the following:
1.) Please ensure that your dispatch address is correct under your account details on our website. If it is not correct please call us on the number below so we can update it.
2.) Please log into your account under, 'My Account' on the ALDI Photo Service website and check the status of your order as this may display vital information regarding your order.
3.) If your item has been dispatched and is still not with you, please check with your local postal sorting office as the size of your package/item may be too large to fit in your letter box.
1.) Please ensure that your dispatch address is correct under your account details on our website. If it is not correct please call us on the number below so we can update it.
2.) Please log into your account under, 'My Account' on the ALDI Photo Service website and check the status of your order as this may display vital information regarding your order.
3.) If your item has been dispatched and is still not with you, please check with your local postal sorting office as the size of your package/item may be too large to fit in your letter box.
This is due to settings within your Internet browser; you will need to ensure that the Active X control and Java applications are
enabled. These settings can be changed under your Internet browser tools options, if you are unsure where these settings are, please
speak to the software vendor for support.
In order to be able to use our photo service, you must set the security level of the browser you are using to medium because some
of the pages and information relating to our product range are provided in the form of "cookies". For example, if you are working with
Internet Explorer, you can find these settings at the top right of the Explorer window under "Tools -> Internet Options -> Security".
Select the "Internet" zone using the mouse then click on "Custom Level" and set the slider to "Normal".
If you have a firewall installed please open port 443 and deactivate any Pop-up blockers. If you are using a DSL router, please consider that in most cases they also have a firewall. The program will also have to be opened otherwise uploading onto the Internet will not be possible.
For the ALDI Photo Manager software, what system requirements does my PC need to have? Computer: Win98SE or later with a Pentium III 400 MHz or a similar processor, 128MB working memory (preferably 256MB) with current ActiveX version.
Hard drive capacity:
min. 100MB for program files.
Internet access:
at least ISDN access, a DSL connection is also recommended for downloading Photo Manager (download size approx. 21 MB) and for sending image files with a high resolution.
Internet browser:
with Macromedia© FlashT-Player Version 7.0 and higher and Java 2 Runtime Environment Version 1.42 or higher both available free) and activated with JavaScript and Cookies (corresponds to standard settings).
The padlock symbol does not appear on my Internet browser, is your website safe taking payment details?
The security system used is safe and quick to use, the padlock sign may not be present on the page as it is only the web form (the entry fields used to enter your personal details) that has been made secure and not the entire site.
If you have a firewall installed please open port 443 and deactivate any Pop-up blockers. If you are using a DSL router, please consider that in most cases they also have a firewall. The program will also have to be opened otherwise uploading onto the Internet will not be possible.
For the ALDI Photo Manager software, what system requirements does my PC need to have? Computer: Win98SE or later with a Pentium III 400 MHz or a similar processor, 128MB working memory (preferably 256MB) with current ActiveX version.
Hard drive capacity:
min. 100MB for program files.
Internet access:
at least ISDN access, a DSL connection is also recommended for downloading Photo Manager (download size approx. 21 MB) and for sending image files with a high resolution.
Internet browser:
with Macromedia© FlashT-Player Version 7.0 and higher and Java 2 Runtime Environment Version 1.42 or higher both available free) and activated with JavaScript and Cookies (corresponds to standard settings).
The padlock symbol does not appear on my Internet browser, is your website safe taking payment details?
The security system used is safe and quick to use, the padlock sign may not be present on the page as it is only the web form (the entry fields used to enter your personal details) that has been made secure and not the entire site.
The upload time for your photos will depend on the Internet connection and the size of the images, which in turn depends on the
digital camera used. The data below is based on the highest values possible, it may vary according to connection and time.
Analogue modem
200 KB ca. 60 - 80 sec.
1 MB ca. 280 - 400 sec.
ISDN
200 KB ca. 30 - 40 sec.
1 MB; ca. 140 - 200 sec.
DSL (broadband) 1MB (Upload of max. 128 KB/s)
200 KB ca. 12 - 13 sec.
1 MB ca. 64 sec.
ADSL (broadband) 2 Mo (Upload of max. 384 KB/s)
200 KB ca. 5 - 8 sec.
1 MB ca. 42 - 43 sec.
DSL (broadband) 6 MB(Upload of max. 576 KB/s)
200 KB ca. 3-4 sec.
1 MB ca. 14 - 15 sec.
Analogue modem
200 KB ca. 60 - 80 sec.
1 MB ca. 280 - 400 sec.
ISDN
200 KB ca. 30 - 40 sec.
1 MB; ca. 140 - 200 sec.
DSL (broadband) 1MB (Upload of max. 128 KB/s)
200 KB ca. 12 - 13 sec.
1 MB ca. 64 sec.
ADSL (broadband) 2 Mo (Upload of max. 384 KB/s)
200 KB ca. 5 - 8 sec.
1 MB ca. 42 - 43 sec.
DSL (broadband) 6 MB(Upload of max. 576 KB/s)
200 KB ca. 3-4 sec.
1 MB ca. 14 - 15 sec.
A timeout message during the transfer can have different causes. It is often caused by short term overloading or temporary
broadband problems with your Internet provider. So that the transfer from your PC can also go as quickly as possible, you cannot
start any other uploads when you are uploading your photos.
If you have any Problems or questions concerning the ALDI Photo Service, you can contact us via contact form, Telephone or Fax:
Contact form: http://www.medion.de/mailing/foto_uk.php
Telephone: 0871 376 4369 (£0.07/min.)
Fax: 01793 238767
Contact form: http://www.medion.de/mailing/foto_uk.php
Telephone: 0871 376 4369 (£0.07/min.)
Fax: 01793 238767
